FAQ
Questions, answered
Still stuck? Write to universitygyaan.ug@gmail.com or use Live support on the Contact page.
How do I register?+
Click Register, enter your details, verify the code we email you, then set a password. After that you can log in with email and password any time.
I forgot my password. What now?+
On the login page choose "Forgot password". We email you a code, and you can set a new password right away.
What is the free preview?+
Each material lets you try a part for free: the first few pages of a PDF, the first few seconds of a video or the first few questions of a test.
How do I pay?+
Pay securely through Razorpay with UPI, cards or net banking. You can add several items to your bag and pay for all of them in one go.
I paid but my material is not unlocked.+
It usually unlocks within a minute. Refresh My Library. If it is still locked, contact us with your payment ID and we will fix it quickly.
Can I download the PDFs or videos?+
No. Materials are view-only inside the portal and carry your name, email and mobile number. This protects the content and the people who created it.
How long do I get access?+
Once you buy a material it stays in your library for as long as your account and the material are available on the portal.
Can I share my account?+
No. Content is licensed to the buyer only. Sharing or recording can lead to the account being blocked.
Which devices work?+
Any modern phone, tablet or laptop with an internet connection and an up to date browser.
Can I get a refund?+
Please read our Refund Policy. In short: digital products are not refundable once opened, but double payments and failed unlocks are always fixed.